Comeliveinfrance.com (CLIF)
This Refund Policy explains when refunds may be issued for services purchased from CLIF – Come Live In France. By purchasing any service, you agree to this Refund Policy along with our Terms and Conditions.
1. General Rule
Because CLIF services involve time, planning, and administrative work that begins as soon as your request is confirmed, all payments are non refundable once service has started.
“Service has started” includes any of the following: onboarding, reviewing your documents, defining your criteria, research, outreach to agencies or providers, creating a shortlist, scheduling calls or visits, or starting any coordination with third parties.
2. Refunds Before Service Starts
You may request a refund only if CLIF has not started the service.
If your refund request is approved, CLIF may deduct any non recoverable payment processing fees.
Approved refunds are issued to the original payment method.
3. Consultations
If you cancel a booked consultation more than 48 hours before the scheduled time, you may choose either:
a full refund, or
a reschedule at no cost.
If you cancel within 48 hours, or you do not attend the call, no refund is issued.
If CLIF must cancel and cannot offer a suitable reschedule within a reasonable timeframe, you will receive a full refund for that consultation.
4. Apartment Search
Apartment search work is time intensive and depends on market availability and third parties.
No refunds once the apartment search has started.
If CLIF is unable to deliver the core service due to CLIF fault (not third party issues, client delays, missing documents, budget constraints, or market conditions), CLIF may offer at its discretion:
a partial refund, or
a service credit, or
continued service at no extra charge for a reasonable extension.
5. Express and Expedited Fees
Apartment Search Express Fee (€400):
If CLIF is unable to deliver completion within 10 business days, and the delay is not caused by the client or third parties, the express fee will be refunded or deducted. The base service fee remains non refundable once the service has started.
Package Expedited Fee (€500, if applicable):
If the expedited timeline cannot be met due to CLIF fault (not client delays, third parties, regulatory processes, or force majeure), CLIF may refund the expedited fee or apply it as a credit.
6. Package Services
Packages include bundled services delivered over time.
No refunds once package service has started.
If a package cannot proceed because the client stops responding, does not provide documents, or changes scope, no refund is issued.
If CLIF cannot continue providing the package due to CLIF fault, CLIF may offer a partial refund based on the remaining unperformed scope, or a service credit, at CLIF discretion.
7. Third Party Services and External Fees
CLIF may help coordinate third party services (utilities, internet, insurance, banking guidance, translations, movers, etc.). These third parties are separate providers.
Third party fees are non refundable through CLIF.
If a third party refunds you directly under their own policy, CLIF will support the process where possible, but CLIF cannot guarantee third party outcomes.
Coordination or admin fees charged by CLIF for handling third party services are non refundable once work has started.
8. Chargebacks and Payment Disputes
If you file a chargeback without first contacting CLIF, we may pause or terminate services until the dispute is resolved. We recommend contacting us first so we can try to resolve the issue quickly.
9. How to Request a Refund
To request a refund (when eligible), email: info@comeliveinfrance.com
Include:
your full name
the service purchased
payment date
reason for the request
CLIF may request additional details to review your request fairly.
10. Policy Updates
CLIF may update this Refund Policy from time to time. The version posted on our website at the time of purchase applies to that purchase.
Contact
Comeliveinfrance.com (CLIF)
Email: info@comeliveinfrance.com
